Whether monthly or yearly, we offer you a complete in-app experience! Where you can have access to more than 1000 tracks of very high quality meditative music, you will have access to the “WeTuneIn” community, in “Wisdom” you will access exclusive content that will further intensify your knowledge and development.

The change is only possible at the end of the annual subscription, before the next invoice is charged. Once the annual subscription has been chosen, it will only be possible to switch to the monthly plan when the purchased period ends.

Unfortunately, we are unable to reduce your annual subscription to a monthly subscription. You can cancel the subscription on your device by following the instructions below, but as long as you have already paid it, even if you cancel it, you will still have access to the content until the annual subscription ends next year.

You can change your subscription from monthly to annual by canceling your current subscription and then re-signing up for an annual subscription, however, you also have the option to change inside the App, on your “profile” , then “change subscription” button.

The change is only possible at the end of the annual subscription, before the next invoice is charged. Once the annual subscription has been chosen, it will only be possible to switch to the monthly plan when the purchased period ends.

Unfortunately, we are unable to reduce your annual subscription to a monthly subscription. You can cancel the subscription on your device by following the instructions below, but as long as you have already paid it, even if you cancel it, you will still have access to the content until the annual subscription ends next year.

You can cancel your subscription by following these steps below:

Apple

1. Go to "Settings" in the main menu of your iPhone;
2.Click on “iTunes and App Store”;
3.Click on “Apple ID”; 4. Click View Apple ID;
5.Click on “Subscriptions” and cancel your subscription.
6.For more information, you can contact Apple at: https://support.apple.com/en-us/HT202039

Android

1. Go to the Google Play Store;
2.Click Menu in the upper left corner;
3.Click on “My Account”;
4.Cancel your subscription by clicking on “Subscriptions” (on some Google Play accounts, the “Subscriptions” button may be outside the "My Account" section).
5.For more information, contact Google at the link:
https://support.google.com/googleplay/answer/7018481

The cancellation steps may change, depending on where you signed up:

If you purchased your subscription through the Apple App Store:

1. Open the Settings application
2.Swipe down to "iTunes and App Store"
3.Click on your AppleID account email
4.Select "View AppleID" (you may be asked to login)
5.Click on "Subscriptions"
6.Select the Youtunein subscription
7. Click "Cancel Subscription" to disable automatic renewal at the end of the current billing cycle

If you purchased your subscription via the Google Play Store:

1. Open the Google Play Store
2.Tap Menu (three small horizontal lines) next to "Google Play"
3.Touch Subscriptions
4.Find the subscription you want to cancel
5.Touch Cancel

Still needs help? Send an email to help@youtunein.com.

To change your email or password, you must click "Edit Profile" in the app settings.

To reset your password, you can click on “I forgot my password”, and follow the instructions.

If you forgot the email you used to register, please contact us at support@youtunein.com

For refunds requested at the Apple Store, unfortunately the decision and refund process is carried out exclusively by the Apple Store. This is for all apps, not just Youtunein.

Apple

Apple itself is responsible for refunds and therefore needs to request it directly through this link:

https://idmsa.apple.com/signin?rv=0&Env=UAT&appIdKey=6f59402f11d3e2234be5b88bf1c96e1e453a875aec205272add55157582a9f61 & language = BR-PT

Android

Google Play guarantees a refund within two days of purchase. However, if more days have passed, there is no refund.

This issue may be related to the internet connection. You can try accessing the app in a place where the connection is better or download meditation and listen to it offline, wherever and whenever you want.
Also make sure your app version is up to date, update it, i.e. update it in your store, Apple Store, or Google Play Store.
If the problem persists, please contact us at support@youtunein.com.

You can use the app on any device, but you need to use it one at the time, if you are logged in and delete the app without “logging out”, the system will understand it as “logged in”.
It is necessary to “log out” of the account to enter another device.
If you have already deleted the app, and have not seen this explanation and are unable to log into your account again, please contact us at support@youtunein.com.

There are no device limits to use the application, but only one can be used at the time.
To use it on another device, please log out of your account, and log back in to the chosen device.
If you have lost the device or if it has been stolen, please contact us at support@youtunein.com.

If you have a promotional code you will need to enter it in one of the fields below the subscription link.

1. The code must be entered when registering in the app when choosing your monthly or annual plan.
2. 2. If you have already registered, you will no longer be able to enter the code.
3. 3. If you have already registered the coupon with a given email, it cannot be registered again.

1. You can use a promotional code only once per email address.
2. The code can only be used at your first registration. Existing users will not have access to the benefit.
3. The code is not accumulative.

NO, If you chose the Yearly plan with 50% discount, you will NOT be charged for the period of 7 days.
Youtunein offers an auto-renewing yearly subscription, and that comes with 7 Days FREE, in those 7 days, you will have 100% access to the app and will be charged after the 7-day period for the selected plan, if you do not want to continue after the FREE period, the cancellation must occur 24 hours before the 7-day period ends.
Payment will be charged to the credit card connected to your account. Subscriptions are automatically renewed unless automatic renewal is turned off 24 hours before the end of the current subscription period. Your account will be charged for the renewal within 24 hours before the end of the current period, and the cost of the renewal will be identified.

YES, If you signed up for the Monthly option, you will be charged monthly the price displayed.

You can manage your subscription and automatic renewal can be disabled by going to Account Settings after purchase.
For more information, you can contact Apple at: https://support.apple.com/en-us/HT202039
For more information, contact Google at: https://support.google.com/googleplay/answer/7018481

After creating a Youtunein account on your old phone, any session history or subscription information o this device will be synchronized with your account, so that you can access it from other devices, just log in to the account.

Itunes and Google Play are two different stores, if you buy from Itunes or Google, and change phones with a new operating system, the purchase must be done again by the store on your current device, if you still want to keep the app on your phone.

Moving from Android to iOS.

If your subscription was purchased through your Google Play account, you will need to cancel your current Youtunein subscription on your Google Play account, because your new phone no longer has Google Play. To do this, go to the Google Play Store website, click on 'Account' in the menu on the left and scroll down to the Subscriptions section.

If you have any problems, see this support article for more details: https://support.google.com/googleplay/answer/7018481

Moving from iOS to Android

If your Youtunein subscription was purchased through your iTunes account, you will need to cancel your current Youtunein subscription on your iTunes account, because your new phone no longer has iTunes.

You can do this through the iTunes on another device or contacting Apple directly at https://getsupport.apple.com/.

After your subscription ends, you will need to renew your new device to continue using Youtunein.

To listen to a meditation in Off-line mode, you need to download it. There is a button to download the track. Once the meditation is downloaded, you can find the downloaded tracks on “MyTunein” Button. There you will be able to listen to the selected track Off-line.
It's important to state that the “App” does not open Off-line, you have to have the “MyTunein” opened in order to listen to the tracks Off-line.
This functionality is made for you to save “Data” from your phone, not having to download your favorite ones every time.

To answer any questions or problems send an email to help@youtunein.com

For technical problems with the app send an email to support@youtunein.com

If you are no longer interested in using Youtunein, send an "account deletion" request to support@youtunein.com and include the email address of the account you would like to delete from our system.

When a Youtunein Account is deleted, the data associated with the account is anonymized and all personal details are removed from Youtunein. All questions related to your data should be consulted in the Terms of Use, Privacy and Subscription, available on this website and in your “profile” within the app.

When an account is deleted, the complete session history and all saved sessions are deleted.

If you purchased a subscription through Apple's iTunes, you can see more details on how to view your purchase history on here.

If you purchased a subscription through Google Play, see more details on how to view your recurring charges on here.

The full terms and conditions for Youtunein subscription purchases can be found on here.